Interview with Mitul Makadia from the United States

As the founder and CEO of MARUTI TECHLABS, I oversee the company's technical and business aspects, driving strategic vision and innovation. On the technical front, I’m involved in system architecture, design, and implementation. On the business side, I work with the Sales, Finance, Marketing, PR, Administration, and Operations teams.

With a rich history of 14+ years and a team of 250+ skilled experts, MARUTI TECHLABS is passionate about offering reliable product development and software engineering services, supporting companies of all sizes.

Our successful projects in HealthTech, InsurTech, and LegalTech earned a Net Promoter Score of 4.8 out of 5. We've been honored with accolades for Top B2B IT Company, Best Company to Work With, and India's Growth Champion by top publishing companies. These recognitions are a testament to our excellence and loyalty.

MARUTI TECHLABS is an award-winning product strategy, design, and development partner. We leverage cutting-edge technology to deliver services such as software product development, rapid prototyping, low-code/no-code development, MVP development, data engineering, computer vision, machine learning, and more.

Our defining characteristics are deep domain knowledge, a customer-first approach, a transparent development process, scalable solutions, strategic foresight, and technical proficiency.

Winning the TITAN Business Awards under the category of IT Service Provider of the Year is a moment of immense pride for me and my team. It reflects our team’s relentless effort and dedication. This award and other recognitions that we have received earlier from esteemed platforms demonstrate our commitment to excellence and motivate us to continue delivering exceptional service.

Winning two prestigious international awards has given MARUTI TECHLABS global recognition and showcased our commitment to digital transformation, and client benefits on a global stage. The TITAN Business Awards has provided us with a platform to spotlight our state-of-the-art solutions, helping more businesses benefit from our expertise. It is an achievement in our journey towards a sustainable global tech environment and strengthens our commitment to excellence.

Creating and promoting winning entries was similar to how we handle client projects. We believe in gradual and steady progress rather than striving for perfection. Our method for these entries was the same: highlight the key achievements, prioritize the top awards we have won, share the most significant customer success stories, and craft a compelling narrative.

Our team follows Agile, Lean, and DevOps best practices to create a superior prototype. It brings our clients’ ideas to fruition through collaboration and rapid execution. Our top priorities are quick reaction time and accessibility. Apart from the regular meetings with our client, we ensure that each team member remains readily available via phone call, email, or message.

I think real organizational success happens when everyone involved grows together. Taking a company from a small startup to a fast-growing corporate entity involves many challenges, and my clients and my team are essential to this success.

So, at MARUTI TECHLABS, success isn't just about making money. It's about getting great feedback on our dedication to innovation, guiding our clients on a path of steady growth, helping them get the most out of their tech investments, and showing our team growth in all directions.

At MARUTI TECHLABS, we measure success by the positive changes our innovative solutions bring and our commitment to excellence, not just by financial growth. We are committed to pushing the boundaries of innovation and delivering exceptional value to our clients. I feel that this approach and our focus on shaping the future of technology-driven services have made us successful within our industry.

MARUTI TECHLABS is located in Ahmedabad, India, one of the hubs for service-based companies serving various industries and clients worldwide. As of 2023, India ranked as the 7th largest exporter of commercial services and is an important contributor to the global economy with a share of 4.6%.

Many factors drive this growth, including cost advantages and tax breaks, supportive government policies, a skilled workforce, IT technology integration in key sectors like telecom and BFSI, a surge in export demand, new technologies like cloud computing, and government-established SEZs.

The coronavirus pandemic has introduced new challenges for our clients in healthcare and logistics, compounded by the shift to remote work. It was essential to restrain the misinformation during this crisis which made us develop a WhatsApp chatbot to provide accurate information. We also partnered with Kolkata Metro in India to implement a contactless ticketing chatbot.

Moreover, various organizations sought automation solutions, prompting us to deploy bots across various platforms to engage our client's audiences effectively.

Global businesses are turning to cloud computing in the ever-evolving environment of the modern digital business world. To start with cloud computing, knowing major platforms like Amazon Web Services (AWS) is essential. Apart from this, companies these days are eager to introduce Artificial Intelligence in their domain.

AI and Machine Learning are opening a world of opportunities to create cutting-edge technologies in diverse sectors, such as cybersecurity, healthcare, and more.

It is challenging to lead an organization, and enhancing your business is an ongoing journey. So, I believe it's important to establish interpersonal connections with colleagues in your field - connections that go beyond just work-related benefits. In our knowledge-driven industry, every tech mind is evolving rapidly, and when you engage in conversations with your peers, you uncover unexpected business opportunities.

We must understand that the focus has shifted from the business to the client in the last few years. Companies that put customers at the center of their growth have found big opportunities for the future. What clients want from software partners has changed recently and will keep changing, so companies must be more prepared to adjust themselves.

We are shifting towards a business approach that focuses on people, benefiting both employees and clients.

Striving for excellence is our mantra! When people ask about our competition, I always reply, "our previous achievements." We're in a constant race against our own standards, continuously seeking inventive methods to enhance our product and service delivery. Our journey is marked by an unwavering commitment to reaching new heights of success!